Here’s some of my recent (and not NDA-ed like crazy) work. I’ve also done work for many enterprise-level clients, including Adobe, Expedia, Safeco/Liberty Mutual, Crate & Barrel, and Microsoft. For more examples and contact information, check out my LinkedIn profile.

SharePoint in a Complex Business Context

SharePoint in a Complex Business Context

Through the lens of a case study for a successful transition to SharePoint 2013, this talk focuses on coupling UX techniques and agile SharePoint processes.[...]

An Introduction to User Experience

An Introduction to User Experience

A talk given on June 14, 2015 at the Special Libraries Association conference in Boston, Massachusetts, and sponsored by the Taxonomy division.[...]

IA in a Complex Business Context

IA in a Complex Business Context

Full text and slides from "IA in a Complex Business Context," presented at the 2015 IA Summit in Minneapolis.[...]

UX for a Product Page Design

UX for a Product Page Design

A new product page design for an existing e-commerce website, including heuristic analysis, page description diagram, and prototype.[...]

Prototyping, User Testing, & Refinement

Prototyping, User Testing, & Refinement

Usability testing of UW Medicine's proposed redesign with ten participants.[...]

Content Audit for a Site Migration

Content Audit for a Site Migration

Full content inventory and audit of UW Medicine's Patient Care website.[...]

E-Commerce UX Strategy

E-Commerce UX Strategy

Horses Cut Shop, a local apparel company, approached Factor about designing the user experience for their new e-commerce venture.[...]