The following is an excerpt from an ebook I wrote with Rachel Price, User Research for Taxonomy Design. We wrote it as a companion piece to a presentation we gave at Taxonomy Bootcamp 2016, because we think there’s a lack of good information out there about generative qualitative research for taxonomy. In our book, we break it down into simple steps so you can do your own research.
How do you build a good taxonomy? That’s a big question, and it has all kinds of complicated answers. It’s also not the question we’re answering here. Instead, we’ll ask you:
How do you build the right taxonomy? A taxonomy that’s good might not be right for the people who are going to be using it. The right taxonomy will be well-constructed, yes, but it will also have a scope that suits its purpose, a structure that reflects its users’ mental models, and terms that incorporate their language.
So how do you build the right taxonomy for your people? You talk to them.
We always start off a research project by deciding what our objectives, or goals, actually are. What do we really need to find out? If we could wave a magic wand and know anything about our users, what would it be?
I created this diagram as part of a taxonomy and IA engagement to give a client an image of what a future governance process might look like. I delivered this along with an accompanying document diagnosing their current state and identifying key considerations for any future governance work.A more systematic approach to governance was new to them, but they found this to be valuable starting point for getting to organizational alignment around content creation, strategy, and maintenance.
Maximizing and measuring ROI is a popular topic, both on the internet and with our clients, and rightly so. It can be nerve-wracking to consider spending money, time, and resources on a replatforming or implementation of a new system without any real idea of the extent to which it will be worth it. There are…
Through the lens of a case study for a successful transition to SharePoint 2013, this talk focuses on coupling UX techniques and agile SharePoint processes.
A talk given on June 14, 2015 at the Special Libraries Association conference in Boston, Massachusetts, and sponsored by the Taxonomy division.
At the IA Summit in Minneapolis a few weeks ago, I noticed that “data science” had become a bit of a buzzword, and without pointing any fingers, I don’t think we as a discipline have really come to an understanding of what data science is or what it can do for us. Usually it’s a handy…
Full text and slides from “IA in a Complex Business Context,” presented at the 2015 IA Summit in Minneapolis.
A new product page design for an existing e-commerce website, including heuristic analysis, page description diagram, and prototype.
Usability testing of UW Medicine’s proposed redesign with ten participants.