Most of us know that accessibility is important, and some of us are responsible for delivering accessible sites or products, but as a discipline, we’re still figuring out what truly inclusive experiences might look like. Poor information architecture is a huge accessibility problem, but automated accessibility tools can’t check for it, frameworks can’t fix it, …
An introduction to what information is, why such abstract questions even matter, and how people use information to make sense of and move around in the world, whether digital or physical.
As we know, part of taxonomy development is an art, and part of it is a science. The themes you’ve identified as part of your analysis should be your major touchstones as your creative mind churns on how you’re going to approach this design process, but you can also look for specific details from your themes that will inform development.
While there are many ways to analyze data, we’re going to use this space to dive into our favorite method: thematic analysis. Thematic analysis is the process of finding useful or pertinent themes in a set of qualitative data. By working through observations to see what themes arise, we can identify patterns of behavior and information needs which we can use to make evidence-based decisions.
Expert interviewing is an art, and people spend careers perfecting it, but it’s relatively easy to become good enough at it to get useful information. The most important thing, of course, is just to do it. Practicing is the best way to learn, but we also have some guidelines.
Prototyping, navigation modeling, and PDDs for an intranet redesign that relied heavily on realistic metadata.
I created this content model as part of a UX/IA engagement for a retailer who was trying to unify the inconsistent way it had been treating its product catalog. After implementing the first phase of our recommendations, the client had their best sales week ever.
My team created this journey map as part of a large IA engagement, to help the client synthesize information from multiple sources, identify gaps, and plan strategy. I iterated through many versions of this with the client, eventually getting to a rigorous decision flow, based on user research, analytics, and stakeholder input.
“When you talk to people about office politics, [it’s] often a way to get in and get talking about substantive things as well.”
“There are two kinds of knowledge, local and universal.”