An introduction to what information is, why such abstract questions even matter, and how people use information to make sense of and move around in the world, whether digital or physical.
Prototyping, navigation modeling, and PDDs for an intranet redesign that relied heavily on realistic metadata.
I created this content model as part of a UX/IA engagement for a retailer who was trying to unify the inconsistent way it had been treating its product catalog. After implementing the first phase of our recommendations, the client had their best sales week ever.
My team created this journey map as part of a large IA engagement, to help the client synthesize information from multiple sources, identify gaps, and plan strategy. I iterated through many versions of this with the client, eventually getting to a rigorous decision flow, based on user research, analytics, and stakeholder input.
If you’re following this process, you should have a pretty good idea of what you want to ask participants about already, since you’ll have thought about your goals and who the best people are to address them. We always collect these questions in a discussion guide and use that to drive the interview.
There’s no user research without users, so you have to find some people to talk to. It’s worth taking a moment to be strategic about it and make sure you’re getting the best participants for your study.
We always start off a research project by deciding what our objectives, or goals, actually are. What do we really need to find out? If we could wave a magic wand and know anything about our users, what would it be?
The following is an excerpt from an ebook I wrote with Rachel Price, User Research for Taxonomy Design. We wrote it as a companion piece to a presentation we gave at Taxonomy Bootcamp 2016, because we think there’s a lack of good information out there about generative qualitative research for taxonomy. In our book, we break it down into simple steps so you can do your own research.
How do you build a good taxonomy? That’s a big question, and it has all kinds of complicated answers. It’s also not the question we’re answering here. Instead, we’ll ask you:
How do you build the right taxonomy? A taxonomy that’s good might not be right for the people who are going to be using it. The right taxonomy will be well-constructed, yes, but it will also have a scope that suits its purpose, a structure that reflects its users’ mental models, and terms that incorporate their language.
So how do you build the right taxonomy for your people? You talk to them.
I created this diagram as part of a taxonomy and IA engagement to give a client an image of what a future governance process might look like. I delivered this along with an accompanying document diagnosing their current state and identifying key considerations for any future governance work.A more systematic approach to governance was new to them, but they found this to be valuable starting point for getting to organizational alignment around content creation, strategy, and maintenance.
A new product page design for an existing e-commerce website, including heuristic analysis, page description diagram, and prototype.