User Research for Taxonomy Design
There’s a serious gap in writing about taxonomies and user research: It all focuses on validating decisions you’ve made after you’ve already put a draft together, but user research can help you make the right design decisions in the first place. This guide takes you step-by-step through the process of designing a study, executing on your plan, and integrating the findings into your design process, so you can make sure you’re building the right taxonomy for your users, every time.
I wrote this with Rachel Price as a companion piece to our presentation, “Leveraging User Research for Taxonomy Design,” when we headed the user research team at Factor. We hope you enjoy it!