Many difficult experiences are difficult because of poor use of scale
Many difficult digital experiences are difficult because they haven’t decided whether they are tabletops or landscapes, but. When a reference system seems to be failing, your brain will , but it cannot blend the two together. This switch comes with a cognitive cost, and study participants asked to do it think more slowly than those allowed to use one reference systems.
You can feel this difficulty whenever you use Microsoft Teams, a tabletop that can’t quite stop acting like a landscape (or possibly the reverse, nobody quite knows). https://twitter.com/movito/status/1366871431519346689?s=20 -