Many difficult experiences are difficult because of poor use of scale

Many difficult digital experiences are difficult because they haven’t decided whether they are tabletops or landscapes, but [[ Switching between reference systems|your brain still has to choose ]]. When a reference system seems to be failing, your brain will [[ Switching between reference systems|switch to its other option ]], but it cannot blend the two together. This switch comes with a cognitive cost, and study participants asked to do it think more slowly than those allowed to use one reference systems.

You can feel this difficulty whenever you use Microsoft Teams, a tabletop that can’t quite stop acting like a landscape (or possibly the reverse, nobody quite knows). -